Shipping Policy

We are committed to delivering your orders quickly and reliably. The following details our shipping process—from the moment you click "Submit Order" to the package arriving at your doorstep.

1. Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays). Once your order is packed and handed over to the carrier, you will receive a confirmation email containing a tracking number so you can monitor your package's progress.

Processing times may be extended during peak periods, such as holiday sales, new product launches, and promotional events. We will notify you via our website and email (if applicable) if processing times are extended.

2. Order Cut-off Time

Orders placed before 2:00 PM Pacific Time (PT) on business days will be included in that day's shipment batch, subject to inventory availability. Orders placed after this cut-off time, or on weekends and federal holidays, will be processed on the next business day.

3. Delivery Time

Delivery takes 3 to 7 business days after shipment. Please note that this is an estimate based on the date of shipment, not the date the order was placed. Actual delivery times may vary due to your location, carrier delays, weather conditions, or other factors beyond our control.

4. Shipping Area

United States

5. Shipping Costs

We offer free standard shipping on all orders—with no minimum purchase required.

6. Shipping Partners

We partner with UPS for all domestic shipments. You will receive a UPS tracking number via email once your order has shipped.

7. Order Tracking

Once your order ships, we will send a tracking link to the email address provided at checkout. Please note that it may take up to 24 hours for tracking information to update in the UPS system. If you do not receive a tracking confirmation within 3 business days of placing your order, please contact us, and we will look into it for you immediately.

8. Failed Deliveries and Incorrect Addresses

You are responsible for providing a complete and accurate shipping address at checkout. We are not liable for issues arising from incorrect or incomplete addresses provided by the customer, or for orders that cannot be delivered due to such errors. If a package is returned due to an incorrect address, we will contact you to arrange for reshipment. Please note that reshipment may incur additional shipping costs.

If UPS tracking shows the package as "Delivered" but you have not received it, please first check with neighbors or family members, look for the package in a safe drop-off location, and wait 24 hours before contacting us. If the package still cannot be located, please contact our customer service team, and we will work with UPS to resolve the issue.